How to Override Compliance of a User
Aims:
By the end of this guide, you will be able to Override the Compliance of a User.
Step by Step:
1. Navigate to Admin View by clicking on your profile image in the top right corner and click on ‘Switch to Admin View’. (This might not be available depending on your permissions)
2. Click on the Compliance Tab on the Menu Bar.
3. Click on Users. Find the user/ users with the status 'Non-Compliant'. You can either search for a user via the Search Bar or the table below. You can also use the filter options to filter all 'Non-Compliant' users.
4. Click on the Override Link next to the user in the table.
5. Select the date you require for the user's compliance status to be temporarily changed to Active till. Note, the Compliance Status can only change up until the next expiry date of their next compliance item.
6. Once you have selected the date, click the Save button.
The Compliance status of the user will show as 'Compliant' temporarily during the time period set, but their compliance document will still be expired until they upload a new valid compliance document.